Refund policy

Thank you for shopping with us. We want you to feel confident trying our temporary hair color.

Please review our return policy below.

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1. Returns

Due to the personal nature of hair color products, we can only accept returns on unused, unopened items in their original packaging.

To be eligible for a return:
• The item must be unused and unopened
• The seal must not be broken
• The return request must be made within 14 days of delivery

We do not accept returns on opened or used products for hygiene and safety reasons.

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2. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:
• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Shipping costs are non-refundable.

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3. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong shade, please contact us within 48 hours of delivery.

Include:
• Your order number
• Clear photos of the product and packaging

We will gladly replace the item or issue a refund.

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4. Order Changes & Cancellations

Orders may be canceled within 2 hours of purchase.

After processing begins, we cannot guarantee cancellation.

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5. Final Sale Items

Promotional bundles, discounted items, and limited releases may be marked as final sale and are not eligible for return.

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6. Chargebacks

We encourage customers to contact us directly to resolve any issue before initiating a payment dispute.

We are committed to fair resolutions and fast support.

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7. Contact Us

For return requests or questions, please contact:

Email: creative@echocolors-partytime.com
Response time:24 –48 business hours